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The Navu Requests tool provides users a way for users to communicate issues and requests to Navusoft and track status changesto submit ticket requests to report issues and request help while using the Navusoft application. After users have submitted a ticket request they can then track its status and add additional information to the request at any time. General users of Navu Requests can create ticket requests for any reason, however, when a general user submits their ticket request it is placed in a pending status for a Navu Request Administrator to review and submit on to Navusoft.
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Field and Tab Descriptions
Field | Description |
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Green '+' Icon | Creates a new request. |
Filters (User, Product, Module, Screen) | Filters to only display tickets meeting the selected filter criteria. |
Recent Activity | Displays a history of ticket activity including added notes, attachments and status changes. Adjust to only view activity within the last 24 hours, 7 days, 30 days or from a manually entered date range. |
Submission Pending | Includes ticket requests submitted by non-authorized support users that must be reviewed and submitted to Navusoft by an authorized Administrator. |
Our Response Pending | Includes tickets that are waiting on a response from the party who submitted the ticket. Example: ticket was submitted and Navusoft support has asked for additional details. The ticket will be placed in a Our Response Pending status until a response has been provided. |
With Support Team | Includes tickets that have been submitted to Navusoft and are currently with support. |
With Development Team | Includes tickets that have been submitted to Navusoft and require work from the development team. |
Installation Pending | Includes tickets where development work is complete and the updates are waiting to be released. |
History | An archive of closed tickets that can be searched and viewed. |
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Anytime a note is added, or the status of the ticket has changed, a pop-up notification displays for users attached to the ticket. A notification is also triggered for the Navu Requests Notification Icon.
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Closed Tickets
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Close a Ticket
Tickets can be closed by any user attached to it. When a ticket is closed, it is archived in the History tab for future referencing.
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Search Closed Tickets
Closed tickets are archived in the History tab where they can easily be searched and viewed.
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Reopen a Ticket
Tickets can not be reopened once they have been closed. In the event a ticket has been closed and needs to be reopened, create a new ticket and reference the old ticket’s ID in the Detailed Description text field.