Operations - New Alert Notification Type (13389) [Enhancement]

A new Notification Type ‘Service In Progress’ has been added to the Alerts in Setup > Work Type. A Service in Progress notification will trigger when the driver is en route to alert the customer. TICKET LACKS DETAILS

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Customers will receive the Service In Progress notification once the status of the work order has changed from Scheduled to In Progress. This notification must be activated by creating and attaching a Service In Progress email template and selecting the green '+' icon for the notification in Setup > Operations > Work Type (Alerts tab).

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Pathway: Setup > Operations > Work Type

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Notification Template -New Key Paths added to Proposal Template (13307) [Enhancement]

A new Key Path has been added to the Proposal notification template. When Proposal is selected for the template Type, 'gained_or_lost_competitor' becomes an available option in the Key Path list.

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