Operations - New Alert Notification Type (13389) [Enhancement]

A new Notification Type has been added to the Alerts in Setup > Work Type. A Service in Progress notification will trigger when the driver is en route to alert the customer. TICKET LACKS DETAILS

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Pathway: Setup > Operations > Work Type

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Notification Template -New Key Paths added to Proposal Template (13307) [Enhancement]

A new Key Path has been added to the Proposal notification template. When Proposal is selected for the template Type, 'gained_or_lost_competitor' becomes an available option in the Key Path list.

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Pathway: Setup > Service > Equipment Type

Articles: N/A

Dispatch - Reschedule Notifications Not Sending For Bulk Reschedules (11483)

When rescheduling multiple service records at the same time from the Services List in Dispatch, reschedule notifications were not generating. This has been fixed.

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Pathway: Operations > Dispatch (Services List)