Navu Requests

Select the Navu Requests icon to create new ticket requests, track and communicate on existing tickets and view a history of archived tickets.

There are two types of users for the Navu Requests tool: General Users and Navu Request Administrators.

• General users can create ticket requests but can only submit them to their internal Navu Request Administrator to for review and submit final submission to Navusoft.

  • This level of users can only see the tickets they have created.

• Navu Request Administrators can create tickets, review submitted general users ticket requests from the general users and submit ticket requests to Navusoft.

  • This level of users can see all ticket requests from all users.

Further information and how to use the Navu Requests tool can be found here: INSERT LINK Navu Requests

Navu Request Administrators

• Displays a total count of open tickets for all users.

General Users

• Displays a total count of open tickets for the individual user.

Unread Documentation

Select the Unread Documentation icon to view learner documentation for only the modules/tools you have been granted permissions to. Documentation access the Navusoft Knowledge Base and Release Notes.

All documentation reflects the most recent version of the Navusoft system.

Notification indicates documentation is available and a total count of documentation the user has not reviewed.

Customer Request

Select the Customer Request icon to view recent customer request activity such as a request for additional pickup or call back.

Notification indicates a new request is waiting to be reviewed.

Tasks

Select the Tasks icon to review tasks you have created . Complete the task from the Task editor, or delete the task if it no longer appliesor another user has assigned to you.

When a task is marked as complete the user who created the task will receive a popup notification pop-up with the information of who completed the task and the date and time.

Notification displays a total count of tasks that have not been completed.

Appointments

Select the Appointments icon to view current and upcoming appointments.

Notification displays the number of appointments a user has scheduled.

Cancellations

Select the Cancellations icon to view customers who are cancelling their accounts.

Notification displays the total count of customer cancellations.

Snoozed Alerts

Select the Snoozed Alerts icon to view any pop-up alerts that were previously snoozed.

Notification displays the total count of alerts that have been snoozed.

Recent Activity

Select the Recent Activity icon to view a time stamped history of your user account. This includes customer accounts you have viewed, tasks you have completed, and anything else you have done while logged into your account.

Select the activity, such as the account name to access the location again.

Does not display a notification.

Context Help

Select the Context Help icon to view learner documentation related to the page you are viewing.

Does not display a notification.

Home

The Home module is the landing page users see when they log in to their account. User accounts are set up to view any of the three default homepage options available: Dashboard, Recent Activity and Sales. Changing a users default homepage is done in Setup > System > User.

Right-click on the Home module to view any of the other Home screens.

Customer

The Customer module contains tools related to creating and servicing customer accounts.

Dashboard

The Dashboard module provides a quick diagnostic in areas such as Accounts Receivable, Revenue, Growth and Productivity.

Sales

The Sales module contains tools to track and manage contracts and leads.

Operations

The Operations module contains tools needed for daily business dispatch operations such as assigning routes, creating work orders, and etc. Expand more on this **

Accounting

Controls the Accounts Receivable, Account Payable…The Accounting module contains tools for billing, accounts receivable, auto pay, etc.

Reports

All reports, including customized reports, are found in the Reports moduleIncludes all core and customizable reports.

Setup

The Setup module controls how the Navusoft application is setupsetup for the modules and their tools based on customer preference.

Database

The Database module Access contains tools that use database access to perform a task. Permissions to this module should be restricted to only users who understand the implications a change here can have in other areas of the application.