...
...
Create a Split Order
...
When a driver marks a stop with an exception AND includes an Exception Reason, the stop will display under the Exceptions column in Dispatch. In addition, the work order’s Work Status for a stop marked with an exception will update to match the ‘WO New Status’ for the selected reason and display the Exception Reason.
...
Select the value from the Exceptions column to open the Services List.
Select the Service Record you would like to create a split order from.
Select Click on the Split Order icon from the top of the screen. Upon selection, the Split Service Record popup editor will display.
Enter a Scheduled Date to schedule the service for.
Select an Order Type from the drop down.
Select a Route for the service to be added to.
Enter any Order Notes for the driver.
Click Process Split.
Parent/Child
...
Records
Once a split order has been created, a parent/child relationship between the two records is formed. Because of this relationship, a split order can not be posted unless the parent work order is in a posted or billed status. Icons to navigate between the two records displays at the top of each work order.
...