A new Split Order feature has been added to Service Records in Dispatch. Split Orders are manually created when a (parent) work order has an uncompleted task (such as returning the yard box back to the site) and completing that task requires a new work order to be created. Split orders act the same as the work order they are split from and can be used to schedule and record servicing details. However, a split order can not be posted unless the parent work order is in either a billed or posted status.
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Review the articles linked at the bottom for additional information on Split Order setup and use. |
Split
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Orders
Create a Split Order: A Split Order icon displays at the top of the Service Record. Selecting this will open the ‘Split Service Record’ popup to create and process a split.
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Parent Work Order: After a Split has been processed, a number ‘1' will display below the Split Order icon for the original , 'parent’ work order. Click on the number icon to open the Split Order linked to it.
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Child ‘Split’ Order: When viewing the Split Order (child) the Back icon displays below the Split Order icon. Select ‘Back’ to return to the parent work order.
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