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When a driver marks a stop with an exception AND includes an Exception Reason, the stop will display under the Exceptions column in Dispatch. In addition, the work order’s Work Status for a stop marked with an exception will update to match the ‘WO New Status’ for the selected reason.
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In the example below, the driver has marked the stop with an exception and selected ‘Dump Location Closed’ as the exception reason. Prior setup for the Reason Code updated the Work Status field to ‘Service Completed’ and populated the Exception Reason |
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Create a Split Order
Select the value from the Exceptions column to open the Services List.
Select the Service Record you would like to create a split order fromfor.
Click on the Split Order icon from the top of the screen. Upon selection, the Split Service Record popup editor will display.
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