Pathway: Home Screen; Navu Requests IconTickets
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Ticket Requests can be closed by any user who is attached to it. When Upon closing a ticket is closed, it is request, other users on the ticket will receive a notification of the status change. Closed tickets are archived in the History tab for future referencingwhere they can be searched and reviewed at a later date. The process to close a ticket is the same for both general and administrative users.
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Closed tickets are archived in the History tab where they can easily be searched and viewed. The search field does a broad search across all data elements displayed on the History screen.
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Reopen a Ticket
Tickets can not be reopened once they have been closed. In the event a ticket has been closed and needs to be reopened, create a new ticket and reference the old ticket’s ID in the Detailed Description text field. , or the Summary.
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