Managing auto pay on the customer portal. The following article details what the customer will see on their portal account.
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Manage Auto Pay
From the Manage Auto Pay tool in the customer portal, customers can manage the payment method for their account.
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Click on Manage Auto Pay and the Manage Auto Pay popup editor will display.
Select the Enable Auto Pay drop down and select from the following options:
No - If selected, auto pay will not be enabled for the customer’s account.
At Billing - If selected, auto pay will process payments when the account is billed.
Scheduled Day - If selected, auto pay will process payment for the account on the day of the month the customer has entered.
If selected, Day of Month field displays. The customer should enter the day of the month they would like their payment processed.
Select a Payment Account from the drop down.
If no payment account is available, or a new payment account should be used, select ‘Add Payment Account’.
Click Save.
Add Payment Account
Add a bank account or credit card to be used for auto pay processing.
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