Auto Pay - Customer Portal View

Managing auto pay on the customer portal. The following article details what the customer will see on their portal account.

Open

Customer Portal

Manage Auto Pay

From the Manage Auto Pay tool in the customer portal, customers can manage the payment method for their account.

Open

Manage Auto Pay

1. Click on Manage Auto Pay and the Manage Auto Pay popup editor will display.

2. Select the Enable Auto Pay drop down and select from the following options:

   • No - If selected, auto pay will not be enabled for the customer’s account.

   • At Billing - If selected, auto pay will process payments when the account is billed.

   • Scheduled Day - If selected, auto pay will process payment for the account on the day of the month the customer has entered.

     • If selected, Day of Month field displays. The customer should enter the day of the month they would like their payment processed.

3. Select a Payment Account from the drop down.

   • If no payment account is available, or a new payment account should be used, select ‘Add Payment Account’.

4. Click Save.

Add Payment Account

Add a bank account or credit card to be used for auto pay processing.

1. Select Add Payment Account from the Manage Auto Pay editor.

2. Select the Type of payment method. Options include:

   • Credit Card

   • Bank Account

3. Complete all required payment fields for the selected payment option.

4. Click Save.