Navu Requests - Administrative Users

Owned by Aliena Somers
Last updated: Oct 14, 2022
2 min read

Pathway: Home Screen; Navu Requests Icon

1 Permissions | 2 Review & Submit Pending Tickets

The Navu Requests tool provides a way for users to communicate issues and requests to Navusoft. There are two types of Navu Requests users: General and Administrative. General users can create a ticket request but can only submit it internally. Administrative users control which ticket requests are submitted to Navusoft and receive notification each time a new ticket request has been created. Administrative users will notice a change to their Home screen with the addition of a Support Requests dashboard to monitor new and existing tickets.

Navu Requests

Permissions

Only administrators authorized to submit ticket requests to Navusoft are assigned the Navu Request Administrator permission. Without this permission users can still create a ticket, however, the ticket will be placed in a Submission Pending hold for a a Navu Request Administrator to review and submit.

Navu Requests Permissions

Review & Submit Pending Tickets

After a user has created a ticket and selected ‘Request Submission Approval’, the ticket will be placed in a pending status under the Submission Pending field visible in the Home screen of an authorized Navu Request Administrator. Administrators should review the request and submit to Navusoft if the request is not something that can be internally resolved.

Only Navu Request Administrators will see the System Admin Dashboard similar to what is displayed below. If you are an administrator and the dashboard is not displaying, right click on the Home module and select System Admin Dashboard.

  1. Select the value displayed under Submission Pending to open the Navu Requests tool.

  2. Review the Submission Pending tab for ticket requests submitted by other users.

  3. Double-click on a pending ticket to review the request.

  4. Add a note by selecting the '+' from the Activity tab.

  5. Review any attachments that the user submitted along with the ticket.

  6. Select from one of the options to Save, Submit, or Close the ticket.

    • Select Submit To Navusoft and the ticket will move from Submission Pending to With Support Team. In addition, the user who created the ticket request will receive a pop-up notification noting the change in status after submission.

    • Select Save and the ticket will remain in the Submission Pending status.

    • Select Close Request and the ticket will be closed and archived in the History tab. The user who created the request will receive notification of the change in status.

 

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