Operations - New Alert Notification Type (13389) [Enhancement]

A new Notification Type ‘Service In Progress’ has been added to Alerts in Setup > Work Type. Customers will receive the ‘Service In Progress’ notification once the status of the work order has changed from Scheduled to In Progress. To enable the notification:

• Create an email template and attach it to the Notification Type ‘Service In Progress’

• Select the green '+' icon for the notification

Open

Pathway: Setup > Operations > Work Type

Articles: N/A

Service Code - Screen is Experiencing a Longer Load Time (13842)

A performance issue was causing the Service Code screen to take longer to load. This has been fixed.

Open

Pathway: Setup > Services > Service Code

Articles: N/A

Notification Template -New Key Paths added to Proposal Template (13307) [Enhancement]

A new Key Path has been added to the Proposal notification template. When Proposal is selected for the template Type, 'gained_or_lost_competitor' becomes an available option in the Key Path list.

Pathway: Setup > System > Notification Template

Articles: N/A

Equipment Type (Services Setup)- Capacity Planning Volume UOM not saving (13889)

Previously, when a user tried to update the ‘Capacity Planning Volume UOM’ field in the Equipment Type setup editor, an error triggered and the field did not save. This has been fixed.

Pathway: Setup > Service > Equipment Type

Articles: N/A

Dispatch - Reschedule Notifications Not Sending For Bulk Reschedules (11483)

When rescheduling multiple service records at the same time from the Services List in Dispatch, reschedule notifications were not generating. This has been fixed.

Pathway: Operations > Dispatch (Services List)