Route and Service Notifications
- Aliena Somers
Pathway: Operations > Dispatch
Send service notification emails and text messages to the contacts of select locations on a route or multiple routes at a time using the Route Notification and Service Notification tools in Dispatch. This feature uses Notification Templates created in Setup > System > Notification Template.
Send a Route Notification - Dispatch Screen
Use this notification option to mass send email and text notifications (route changes, route delays, etc.) to all locations on a route. Notifications will be delivered to the contact’s ‘Service Notification Method’ preference.
Create an Email/Text Notification:
Select the routes you would like included in the notification. If this applies to all routes, select the ‘Select All’ box that displays in the header row.
Select the Mail icon and the Route Notification pop-up window will display.
Select the Notification Template you would like to use from the drop down.
Review the Subject and Body of the message. Fields will auto-populate with the selected template and can be edited before the notification is sent.
Select Send Notification when the message is ready to be sent.
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Send a Service Notification - Service List Screen
Use this notification option to send notifications to only select locations on a route. Notifications will be delivered to the contact’s ‘Service Notification Method’ preference.
Create an Email/Text Notification:
Select the service locations you would like to include in the notification.
Click the Mail icon and the Service Notification popup window will display.
Select a template from the Notification Template drop down. This will populate the Subject and Body fields with what was previously created in the template.
Review the Subject and Body of the message. Fields will auto-populate with the selected template and can be edited before the notification is sent.
Select Send Notification when finished.
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