Customer Portal

Managing auto pay on the customer portal.

Manage Auto Pay

From the Manage Auto Pay tool in the customer portal, customers can set up their preferred auto pay method.

1. Click on the Manage Auto Pay from the Customer Portal and the Manage Auto Pay popup editor will display.

2. Select the 'Enable Auto Pay' drop down to display the following options:

   • No - If selected, auto pay will not be enabled for the customer.

   • At Billing - If selected, auto pay will process the payment when the account is billed.

   • Scheduled Day - If selected, auto pay will process payment for the account on the day of the month the customer has entered.

3. Select a Payment Account from the drop down.

4. Enter the day of the month for the auto pay to process.

Add Payment Account

Add a bank account or credit card to be used for auto pay processing.

1. Select Add Payment Account from the Manage Auto Pay editor.

2. Select the Type of payment method. Options include:

   • Credit Card

   • Bank Account

3. Enter the Name of the person on the Credit Card or Bank Account.

4. Select Save.