Reverse/Transfer/Split Payments
- Isabel Navarro
- Aliena Somers
Pathway: Accounts > Search > Account
From the customer’s AR History screen, the option to Reverse/Transfer/Split payment is available for manually recorded payments (payments made in either cash or check form).
Reverse Payments
In scenarios such as a check returned for insufficient funds, the payment can be reversed on the customer’s account using the Reverse Payment option. This does not create a refund and is not considered a voided payment.
Reverse A Payment
Right-click within the row of the payment that requires reversing.
Select Reverse/Transfer/Split.
Select Reverse Payment from the drop down options in the Payment Reversal / Transfer / Split popup window.
Enter a Note to record the reason the payment was reversed.
Select Post when finished.
After a payment has been reversed it will display similar to what is shown below. If a note was added it can be viewed by hovering over the green note icon. An exclamation point indicates the payment was reversed.
Transfer/Split Payments
Payments can be transferred or split between accounts to correct an error, or to satisfy a customer’s payment handling request.
Example Scenarios
Split Payments: Customer has multiple accounts they would like the payment split between.
Transfer Payments: Payment was made to the wrong account in error.
Transfer/Split Payments
Payments that are split or transferred to other accounts will be recorded as a reversal on the current account and applied as a payment on the target account(s).
Right-click within the row of the payment that will either be split or transferred to another account.
Select Reverse/Transfer/Split.
Select Transfer / Split from the drop down options in the Payment Reversal / Transfer / Split popup window.
Search for the account(s) the payment will be transferred to or split between in the Search Account field. Upon searching, the returned results will auto-populate in the payment editor section below the search.
Select within the Amount field and enter the amount that will be split or transferred.
The payment amount received displays at the top for reference.
Enter a Note to record the reason the payment was either transferred or split. Notes display in the AR History ledger with the change.
Select Post when finished.